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From TuneWiki
Chat (Join the chat for any questions you may have)
self - help tips and getting support:
steps to completely erase and restore TuneWiki: Please try the following
1. on the installer, make sure TuneWiki is not in the 'uninstall' list. if it is, un-install it
2. make sure BSD subsystem and OpenSSH are installed, and SSH is turned on. Use the installer to grab them if not.
3. go to the setting and make sure you are hooked to the wireless network of your area; note your IP address on the phone or ipod.
4. run FileZilla on your computer and link to the IP address of your iphone, port 22; If you do not have FileZilla, time to grab it - just Google that....
5. Under FileZilla go to 'applications' and make sure (or delete) any TuneWiki prior version you have
6. also make sure your iPhone or iPod still have memory available (i.e. you did not install every program from the installer, and did not download 2000 MP3 files on 8GB iPhone )
7. once happy, turn off SSH or it will hog your battery
8. restart your phone
9. go to installer
10. reinstall TuneWiki
11. run it; see if the welcome page pops up - this is your indication that you have connection to our servers.
if it does not help:
in rare occasion we might want to log into your phone and see what's up. To allow that miracle to happen, you need all the above, then some:
12. Log to your home router (usually under 192.168.1.1)
13. forward port 22 to the IP address of your phone
14. go to http://whatismyip.com and note your IP address.
15. email tunewiki@gmail.com your IP address and your problem.
16. If we have time available (and this is at the moment a big IF ;-( we will log to your iPhone and try to help .
you MUST have a chat available so we can ask you to do things. AIM, Google talk, yahoo chat, skype - we can use any of them.
Thanks, and sorry - we have more than half a million users and we only have 2 guys who can help, please understand if we simply can't get fast enough to help !
the TuneWiki team
Frequently Asked Questions
Why TuneWiki?
We named it Tune WIKI because like 'Wikipedia', the entire music community will be able to contribute: you, the music lovers along with the music and lyrics publishers. We see this effort as a community tool to put lyrics back to where they belong: with the music.
Can I add/fix lyrics for a song?
Everyone can change/add the lyrics and the timing to a song as they wish - until a superuser 'freezes' a good version. We will choose superusers over time by tracking those users who participate most actively in our efforts. Over the last couple of days (since we went live with the beta version), thousands of synced lyrics were submitted by hundreds who registered. From that group of registered users we will choose those who contribute the most and give them super editor controls.
The only people that will have more control over the lyrics are the publishers of those lyrics. If they request that we remove their content, or freeze their version of sychronization, then we all have to respect that.
Synchronization:
One question that seems to keep coming up regards the saving of synced files. Once you sync lyrics on your iPhone/iTouch, our program determines if its reasonably done, and sends the timing to our main server: your work is saved on our databases! Your timing is available for that particular song for all TuneWiki users worldwide. If you do not like the current sychronization, you can redo it by hitting the "resync" button at the top right hand of the screen (hence super-users' ability to "freeze" lyrics).
Lyric Editing:
To change lyric content, you can download the editor at TuneWiki Downloads. We are currently working on two alternatives for this: a cross platform browser based editor and an iPhone/iTouch editor. Your feedback on these alternatives is crucial! We need to know whether or not the editing space will be too small on the iphone/itouch, and need your input regarding this.
Feedback:
The TuneWiki team requires your feedback to idealize the program. Please tell us the good, the bad, and the ugly; we are here to make this YOUR favorite lyric player. Our goal is to change the way people around the world access music. Lyrics are half of the song; they should always be on and available, and that is what we are working towards accomplishing, but it has to be a community effort.
Contact
You can contact TuneWiki with any questions or comments at [TuneWiki@gmail.com]
Thanks - The TuneWiki team.
